Shipping policy
At New ModCloth, we want every dress to arrive safely and smoothly. Whether you're ordering a Midi Dress, Casual Dress, Special Occasion Dress, or Maxi Dress, we provide clear shipping options so you can choose the service that works best for you.
1. Order Processing
All orders are generally processed within 4–7 business days.
Processing includes order verification, product preparation, quality checking, and packaging before your order is handed to the shipping carrier.
Once your order has been dispatched, you will receive shipping information when tracking is available.
Please note: The processing time is separate from the shipping transit time.
2. Shipping Options
We currently offer two shipping options.
DHL / FedEx Standard Shipping
Estimated delivery: 7–14 business days
Shipping fee: $12.95
DHL or FedEx provides a convenient standard shipping option for customers who prefer a faster estimated delivery timeframe.
EMS Free Shipping
Estimated delivery: 12–24 business days
Shipping fee: Free on orders of $50 or more
EMS is our free-shipping option for qualifying orders and is ideal for customers who prefer to enjoy free delivery.
Free Shipping: Orders of $50 or more qualify for free EMS shipping.
3. Shipping Coverage
New ModCloth ships to customers around the world, excluding Asia and remote areas.
Some destinations may have additional delivery restrictions due to carrier availability, customs requirements, or local transportation conditions.
If your shipping address cannot be served, we will contact you when possible.
Please make sure your shipping address, postal code, city, and contact information are accurate before completing your order.
4. Tracking Your Order
When tracking information becomes available, we will provide the relevant tracking details so you can follow your shipment.
You can use the tracking information provided by the carrier to check the current status of your package.
Please remember that tracking information may take some time to appear after the package has been dispatched.
If your tracking information has not updated for an extended period, please contact us at:
Please include your order number so our customer service team can assist you more efficiently.
5. Delivery Times
The estimated delivery timeframe consists of two stages:
Order Processing: 4–7 business days
Shipping Transit:
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DHL / FedEx: 7–14 business days
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EMS: 12–24 business days
Delivery estimates may vary depending on the destination and circumstances outside our reasonable control.
Possible delays may include:
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Carrier delays
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Customs processing
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Weather conditions
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Public holidays
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Transportation disruptions
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Incorrect or incomplete delivery information
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Other unforeseen circumstances
We appreciate your patience if a carrier experiences an unexpected delay.
6. Packaging & Delivery Protection
Because New ModCloth specializes in women's dresses and apparel, our products do not generally require specialized fragile-item handling.
We take reasonable care when preparing orders for shipment and use appropriate packaging designed to protect clothing during normal transportation.
We recommend checking your package and the items inside when your order arrives.
If your item appears damaged during transportation, please contact us as soon as possible at support@newmodcloth.shop and provide your order number along with clear photographs of the package and affected item.
7. Receiving Your Order
When your package arrives, please check the exterior packaging and contents when reasonably possible.
If you notice visible damage, an incorrect item, or another obvious issue, please document the condition with photographs and contact our customer service team promptly.
For clothing items, we also recommend checking the size, color, and condition before removing or discarding original tags and packaging.
If you believe an item has a manufacturing defect, please contact us within 48 hours of receiving the order so we can review the issue and assist you.
8. Customs, Duties & Taxes
Because New ModCloth serves customers internationally, some orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Any such customs duties, taxes, or import-related charges are the responsibility of the buyer unless otherwise required by applicable law.
Customs procedures and fees vary from country to country, and New ModCloth does not control the amount or timing of these charges.
We recommend checking your local customs requirements before placing an international order.
9. Incorrect Shipping Information
Please carefully review your shipping information before submitting your order.
If you provide an incorrect or incomplete address and the package is delayed, returned, or otherwise affected as a result, additional shipping arrangements or costs may apply.
If you notice an address error shortly after placing your order, contact us immediately at:
While we will make reasonable efforts to help, we cannot guarantee that an address can be changed once an order has entered processing or been shipped.
10. Lost or Delayed Packages
If your package appears to be delayed, please first check the tracking information provided by the carrier.
If the tracking information indicates an unusual delay or the package appears to be lost, contact us at support@newmodcloth.shop with your order number and tracking information.
We will work with the applicable carrier to review the shipment and determine the appropriate next steps.
11. Contact Us
If you have any questions about shipping, delivery, or tracking, our customer service team is here to help.
New ModCloth
Website: newmodcloth.shop
Address: 6750 W Angela Dr, Glendale, AZ 85308, USA
Email: support@newmodcloth.shop
Shipping at a Glance
| Shipping Method | Processing | Estimated Delivery | Cost |
|---|---|---|---|
| DHL / FedEx | 4–7 business days | 7–14 business days | $12.95 |
| EMS | 4–7 business days | 12–24 business days | Free on orders $50+ |
New ModCloth — Designed for your style, delivered with care.