Refund policy

At New ModCloth, we want you to feel confident every time you shop with us. If something isn’t quite right with your order, we’re here to help make the return or exchange process as simple and straightforward as possible.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items should:

  • Be in their original condition.

  • Be unworn, unused, and undamaged.

  • Include original tags, packaging, and accessories where applicable.

  • Be suitable for resale.

For dresses and other apparel, please take extra care when trying items on to avoid makeup, perfume, stains, or other marks.

Important: Items that have been worn, washed, damaged, altered, or returned without the original tags may not qualify for a refund or exchange.

2. How to Return an Item

Please follow these simple steps:

Step 1 — Contact Us
Email our customer service team at service@newmodcloth.shop and provide your order number, the item you wish to return, and the reason for the return.

Step 2 — Receive Return Instructions
Our customer service team will review your request and provide the return instructions and applicable return address.

Step 3 — Prepare Your Package
Pack the item securely and, whenever possible, use the original packaging. Please include the information requested by our customer service team.

Step 4 — Ship Your Return
Send the package according to the return instructions provided by our team. We recommend keeping your shipping receipt and tracking information until your return has been completed.

Step 5 — Return Processing
Once we receive your returned item, we will inspect it and process the return or exchange within 4–7 days.

3. Refunds

Once your return has been received and approved, the refund will be issued to your original payment method.

We accept:

  • Visa

  • MasterCard

Please allow 2–3 weeks to receive your refund after it has been processed. The exact timing may vary depending on your card issuer or financial institution.

If you have not received your refund after this period, please contact us at service@newmodcloth.shop.

Refund Timing: Return processing takes 4–7 days, followed by approximately 2–3 weeks for the refund to reach your account, depending on your card issuer.

4. Exchanges

If you receive an item that does not fit or you would prefer another eligible option, please contact us within 30 days of receiving your order.

Please provide:

  • Your order number

  • The item you received

  • The item or size you would like instead

  • A brief reason for the exchange

Once we receive the returned item, exchanges will be processed within 4–7 days.

Exchange availability depends on stock. If the requested item is unavailable, we may offer an alternative solution or refund according to the applicable return conditions.

5. Return Shipping Costs

The customer is responsible for return shipping costs unless the return is related to an item that arrived damaged, defective, incorrect, or otherwise differs from what was ordered.

If you receive a damaged or incorrect item, please contact us as soon as possible at service@newmodcloth.shop with your order number and clear photos of the item and packaging so our team can assist you.

Original shipping fees are generally non-refundable unless otherwise required by applicable law or the issue was caused by an error on our part.

6. Items That Cannot Be Returned

Returns may not be accepted for items that:

  • Are returned after the 30-day return period.

  • Have been worn, washed, altered, or damaged after delivery.

  • Are missing original tags or required packaging.

  • Show stains, makeup, perfume, pet hair, or other signs of use.

  • Have been damaged due to improper care or handling.

If an item does not meet our return conditions, we may be unable to issue a refund or exchange.

7. Damaged, Incorrect, or Defective Items

Your satisfaction matters to us. If your order arrives damaged, defective, or incorrect, please contact service@newmodcloth.shop with:

  • Your order number

  • A description of the issue

  • Photos showing the item and, where relevant, the packaging

Our customer service team will review the situation and provide the appropriate next steps.

Please do not send an item back before receiving return instructions from our customer service team.

8. Order Processing & Shipping

Orders are generally processed within 4–7 business days.

We currently offer the following shipping options:

Shipping Method Delivery Time Shipping Cost
DHL / FedEx Standard 7–14 business days $12.95
EMS 12–24 business days Free on orders over $50

Shipping times are estimates and may vary due to circumstances outside our control, including carrier delays, customs processing, weather, or other unforeseen events.

Shipping Coverage

We ship globally excluding Asia and remote areas.

9. Contact Us

If you have any questions about a return, refund, or exchange, our customer service team is happy to assist.

New ModCloth
Email: service@newmodcloth.shop
Address: 6750 W Angela Dr, Glendale, AZ 85308, USA
Website: newmodcloth.shop

Please include your order number in your email so we can assist you as efficiently as possible.

Quick Return Summary

30 Days: Return requests must be made within 30 days of receiving your order.
4–7 Days: Returns and exchanges are processed within 4–7 days after receipt.
2–3 Weeks: Refunds are generally received within 2–3 weeks after processing, depending on your card issuer.
Shipping: DHL/FedEx $12.95; EMS is free for orders over $50.
Payment: Visa and MasterCard.