Contact information

We’re here to help. Whether you have a question about an order, product, shipping, returns, or anything else, our customer service team is happy to assist you.

Get In Touch

New ModCloth
Website: newmodcloth.shop
Address: 6750 W Angela Dr, Glendale, AZ 85308, USA
Customer Service Email: support@newmodcloth.shop

Customer Support

For questions about your order, please include your order number in your email. This helps our team locate your order and provide assistance more efficiently.

You can contact us regarding:

  • Order status and updates

  • Product information

  • Shipping and delivery

  • Returns and exchanges

  • Refunds

  • Damaged or incorrect items

  • Payment questions

  • Other customer service concerns

Returns & Exchanges

If you need to request a return or exchange, please contact us before sending your item back. Our team will provide the appropriate instructions.

For return-related questions, please include your order number and a brief description of your request.

Shipping Questions

If you have questions about delivery or tracking, please provide your order number and, when available, your tracking information.

We currently offer:

  • DHL / FedEx: 7–14 business days, $12.95

  • EMS: 12–24 business days, free for orders of $50 or more

Order processing generally takes 4–7 business days.

We’re Happy to Help

At New ModCloth, we value every customer and aim to provide clear, helpful support throughout your shopping experience.

Email us at: support@newmodcloth.shop

We look forward to assisting you.