Privacy policy

At New ModCloth, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices you have when shopping with us.

This policy applies to our online retail services and website at newmodcloth.shop.

1. Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect certain information.

Information You Provide

Depending on how you use our website, this may include:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Order and transaction information

  • Products purchased or viewed

  • Information you provide when contacting customer service

  • Information submitted through forms or other website interactions

We only request information that is reasonably necessary to provide and improve our services.

Payment Information

When you make a purchase, payment may be processed using Visa or MasterCard.

We do not intend to store your complete payment card number or security code on our own systems. Payment information is handled through the applicable payment processing services and is subject to their security and privacy practices.

2. How We Collect Information

We may collect information in several ways:

  • When you place an order

  • When you create or use an account, where available

  • When you contact our customer service team

  • When you browse or interact with our website

  • When you voluntarily provide information through website forms

  • Automatically through cookies and similar technologies

Some information, such as browser type, device information, approximate location, IP address, and website activity, may be collected automatically when you visit our website.

3. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Process returns, refunds, and exchanges

  • Provide customer service

  • Communicate with you about your orders

  • Maintain and improve our website

  • Understand how customers use our website

  • Detect and prevent fraud, abuse, or unauthorized activity

  • Maintain website security

  • Comply with applicable legal and regulatory requirements

  • Send marketing communications when you have permitted us to do so

We use personal information only for legitimate business purposes and in accordance with applicable privacy requirements.

4. When We Share Information

We do not sell your personal information as a business practice.

We may share limited information with trusted service providers when necessary to operate our business, including:

  • Payment processors

  • Shipping and delivery providers

  • Website and hosting service providers

  • Technology and analytics providers

  • Customer service providers

  • Fraud prevention and security providers

  • Professional advisers where necessary

These parties receive only information reasonably necessary to provide their services.

We may also disclose information when required by law, legal process, court order, government request, or when disclosure is reasonably necessary to protect our rights, customers, website, or business.

5. Payment Security

We take payment security seriously.

Purchases may be completed using Visa and MasterCard through applicable payment processing services. Payment transactions are handled using security measures designed to protect payment information during transmission and processing.

For security reasons, we recommend that you never send complete payment card information through email or other unsecured communication channels.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide a better shopping experience.

Cookies may help us:

  • Keep products in your shopping cart

  • Remember certain preferences

  • Understand website traffic and usage

  • Improve website functionality

  • Measure the effectiveness of our website

  • Support relevant marketing activities where permitted

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website features or shopping functionality.

7. Data Storage and Protection

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal obligations.

8. International Data Transfers

New ModCloth serves customers globally, excluding Asia and remote areas.

Because we operate an online retail business, your information may be processed or stored by service providers located in countries other than your own.

Where required by applicable law, we take appropriate measures to protect personal information when it is transferred internationally.

9. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request information about how your personal information is used

  • Object to or restrict certain processing activities

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

  • Request a copy of certain personal information in a portable format

To exercise an applicable privacy right, contact us using the information below.

We may need to verify your identity before completing certain requests. Your legal rights may vary depending on your location.

10. Marketing Communications

If you choose to receive promotional communications from us, we may use your email address to send information about products, collections, offers, or other New ModCloth updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential transactional messages, such as order confirmations, shipping updates, or customer service communications.

11. Children's Privacy

Our website is intended for general consumers and is not directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us at support@newmodcloth.shop so that we can review the situation and take appropriate action.

12. Third-Party Services and Links

Our website may use third-party services or contain links to third-party websites.

Third-party websites and services have their own privacy policies and practices. We are not responsible for the privacy practices or content of websites that we do not operate.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically so you remain informed about how we protect and use your information.

14. Contact Us

If you have questions about this Privacy Policy, our data practices, or your privacy rights, please contact us:

New ModCloth
Website: newmodcloth.shop
Address: 6750 W Angela Dr, Glendale, AZ 85308, USA
Customer Service Email: support@newmodcloth.shop

We value your trust and will make reasonable efforts to address privacy-related questions and requests in a clear and timely manner.